I orders this on 8/19 and contacted them on 9/5 to see when it would arrive. I placed multiple phone calls, leaving messages, sent multiple emails and never once received a response. I even sent voicemails and emails cancelling my order and requesting a refund because it did not arrive before I was heading out of town 9/11 for a horse show. All I ordered was a latch- not sure why it took over a month for a latch to arrive and why no one ever responded to my voicemails or emails. I still would like a complete refund for the incredible lack of customer service.
Never received it. Even the USPS tracking number shows it as never shipping 420941029300110944101838666879
Got what I ordered and was satisfied with the construction
I ordered the mahogany with brass/gold and it came with silver. Still a beautiful piece but disappointed that it was not what I ordered.
Stained finish is substandard for the price of trunk.Lid is not alined with bottom.Handles are missing however the company says they will mail them in the future.
Trunk looks lovely. Just received order after placing it back in November, so decent turn around time. Hard to contact for order inquiries.
Deluxe Standard Tack Trunk
We love the trunk. Beautiful glossy black finish with silver hardware. I would hesitate to call it extra large though.
The order has not arrived ☹️. So hard to give a review.
Deluxe Tack Trunk
Really nice 👍👏. Only issue is that some casters don’t line up with trunk holes
Great looking cup! Was a gift and they LOVED it!
One bolt for the casters was missing, costing a star, otherwise nice product, well packaged, timely service.
The cover is beautiful-just as we had imagined it. Colors are brilliant, it fits perfectly and is very well made! Thank you! We love it!!
We just received our large stained bandage lid tack trunk and it’s beautiful. I actually called to place my order with them because I had some questions about their trunks and the customer service is excellent. The trunk arrived quickly and was wrapped very well for shipment. The trunk is well made and hardware is really nice. I highly recommend!
The locking medical box was the perfect size.
Wooden Grooming Tote
Great to work with and did everything thing they said they would. I will definitely buy here agin
I couldn’t have asked for a more beautiful piece for my daughter’s big Santa gift this Christmas! Chelsea was amazing with walking me through exactly what i needed and with getting my trunk and accessories out in time for Christmas! I will be using this company for years to come!
Bandage Lid Tack Trunk
They look great! Thank you!
The quality of the construction, the wood, and the hardware is amazing. Easy to stain and I just need to do a second clear coat, and it will be ready to go.
The trunk is beautifully made but was damaged
during shipping. We are waiting for a partial credit to be issued rather than return it as it is cosmetic but nonetheless not repairable.
I love my cover!! It looks amazing with my trunk